Here at North Pole Magic, Christmas is our favorite time of year. It is a time of celebration, peace, love and treasured memories. As children, the holiday season was truly magical! There was Rudolph the Red Nosed Reindeer, Frosty the Snowman, and most importantly, Santa Claus.

Now that we are all "grown up", Christmas has become a special time to be with family and friends. We believe that Christmas is the best time to renew old traditions established in childhood, such as cookie baking and tree trimming, or to start new ones.

Our wish is that our product line will help you capture the magic of Christmas for your family and establish heartfelt traditions that will be passed on from generation to generation!

For more information on North Pole Magic Inc. and our products contact us at:

North Pole Magic Inc.
1830 Wallace Ave
Unit #202
St. Charles, Illinois 60174
630-584-8050 phone
For Elf Emergencies call Lori at 630-247-6246

Or email us at
info@northpolemagic.com

Store Hours:

In an effort to keep all of our wonderful customers safe healthy during the covid pandemic, North Pole Magic will not have in store shopping. All orders must be placed through our website. We will be offering curbside pick up on Wednesdays from 10am-2pm. Thank you for your patience and understanding as we navigate through these difficult times.

All orders should be placed by December 18th to guarantee arrival in time for Christmas. Orders may still be placed after December 18th but we cannot guarantee arrival in time for Christmas.Thank you and have a very Merry & Magical Christmas!!
info@northpolemagic.com

Copyright Information:

North Pole Magic Inc's designs are protected and may not be copied or mechanically reproduced in any way.

Shipping Information:

Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment, and credit authorization.

All orders are processed and shipped within 3-5 business days. Please allow extra time for personalization. Orders are not processed or shipped on Saturday, or Sunday.

All orders are shipped via USPS. Express delivery is available upon request for an additional charge. Please call 630-584-8050 for rates. We cannot ship to PO Boxes.

Currently we only ship to the continental United States, Alaska, Hawaii, APO/FPO addresses. Please call 630-584-8050 for shipment outside of the United States.



All Illinois orders are subject to Illinois state tax.

North Pole Magic Inc. is not liable for any delay that is caused in whole or in part by circumstances beyond our control.

Refund, Returns and Cancellation Policies:

We guarntee that our products are free from manufacturing defects and damege at time of shipment. Incorrect shipments, missing, defective or broken items must be reported to North Pole Magic Inc. within a period of seven days of receipt of your order. Upon receipt of damaged product, North Pole Magic Inc. will ship a replacement at no charge. This guarantee does not cover merchandise damaged through accident or misuse.

New unused merchandise may be exchanged at no charge within 7 days of receipt of your order. All returned merchandise must be in it's original package, unopened, and in the current catalog. The customer is responsible for the return shipping charges. All sales are final on personalized and food items. Sorry, North Pole Magic does not offer cash refunds.