Here at North Pole Magic, Christmas is our favorite time of year. It is a time of celebration, peace, love and treasured memories. As children, the holiday season was truly magical! There was Rudolph the Red Nosed Reindeer, Frosty the Snowman, and most importantly, Santa Claus.

Now that we are all "grown up", Christmas has become a special time to be with family and friends. We believe that Christmas is the best time to renew old traditions established in childhood, such as cookie baking and tree trimming, or to start new ones.

Our wish is that our product line will help you capture the magic of Christmas for your family and establish heartfelt traditions that will be passed on from generation to generation!

For more information on North Pole Magic Inc. and our products contact us at:

North Pole Magic Inc.
1830 Wallace Ave
Unit #202
St. Charles, Illinois 60174
630-584-8050 phone
For Elf Emergencies call Lori at 630-247-6246

Or email us at

Store Hours:

All orders should be placed by December 18th to guarantee arrival in time for Christmas. Orders may still be placed after December 18th but we cannot guarantee arrival in time for Christmas.Thank you and have a very Merry & Magical Christmas!!

Copyright Information:

North Pole Magic Inc's designs are protected and may not be copied or mechanically reproduced in any way.

Shipping Information:

Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment, and credit authorization.

All orders are processed and shipped within 3-5 business days. Please allow extra time for personalization. Orders are not processed or shipped on Saturday, or Sunday. UPS does not deliver on Saturday, Sunday or the day after Thanksgiving.

All orders are shipped via UPS Ground service. Express delivery is available upon request for an additional charge. Please call 630-584-8050 for rates. We cannot ship to PO Boxes.

Currently we only ship to the continental United States, Alaska, Hawaii, APO/FPO addresses. Please call 630-584-8050 for shipment outside of the United States.

All Illinois orders are subject to Illinois state tax.

North Pole Magic Inc. is not liable for any delay that is caused in whole or in part by circumstances beyond our control.

Refund, Returns and Cancellation Policies:

We guarntee that our products are free from manufacturing defects and damege at time of shipment. Incorrect shipments, missing, defective or broken items must be reported to North Pole Magic Inc. within a period of seven days of receipt of your order. Upon receipt of damaged product, North Pole Magic Inc. will ship a replacement at no charge. This guarantee does not cover merchandise damaged through accident or misuse.

New unused merchandise may be exchanged at no charge within 7 days of receipt of your order. All returned merchandise must be in it's original package, unopened, and in the current catalog. The customer is responsible for the return shipping charges. All sales are final on personalized and food items. Sorry, North Pole Magic does not offer cash refunds.

Santa's Countdown to December 1st Facebook Contest Official Rules: NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ALL FEDERAL, STATE, LOCAL, AND MUNICIPAL LAWS AND REGULATIONS APPLY. VOID WHERE PROHIBITED. 1. Eligibility Santa's Countdown To December 1st (the Contest) is open to legal residents of the fifty (50) United States and the District of Columbia who are at least eighteen (18) years old at the time of entry. Employees of North Pole Magic and other companies associated with the promotion of the Contest, and their respective parents, subsidiaries, affiliates and advertising and promotion agencies as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee are not eligible. The Contest is subject to federal, state, and local laws and regulations. 2. Sponsor The Sweepstakes is sponsored by North Pole Magic, located at 1830 Wallace Ave Suite 202, St Charles, Illinois 60174. 3. Agreement to Official Rules Participation in the Sweepstakes constitutes entrants full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein. 4. Contest Period The Contest begins on November 20, 2014 at 12:01 am central and ends on November 30, 2014 at 11:59 pm central (the Contest Period). Entries that are submitted before or after the Contest Period will be disqualified. Submissions will be accepted for the duration of the Contest using any of the following methods: Online . 5. How to Enter Online: This method of entry will be available by visiting our Facebook Page ( and following the directions provided to fill out the entry information, and submit. Standard text messaging fees apply. Limit one (1) entry per person, per email address, and per household for the duration of the Sweepstakes Period, regardless of method of entry. Entries received from any person, e-mail address, or household in excess of the stated limitation will be void. All entries become the property of Sponsor and will not be acknowledged or returned. 6. Prize Drawing On or about November 30, 2014, the Sponsor will select potential winners in a random drawing from among all eligible entries received. The odds of being selected depend on the number of entries received. The Sponsor will attempt to notify the potential winner via telephone or email on or about December 01, 2014. If the potential winner cannot be contacted within five (5) days after the date of the first attempt to contact him/her, the Sponsor may select an alternate potential winner in his/her place at random from the remaining non-winning, eligible entries. 7. Winner Notification The potential winners will be notified by email, mail or phone. Each potential Prize winner (parent/legal guardian if a minor in his/her state of residence) will be required to complete, electronically sign and submit a Declaration of Compliance within five (5) days of the date notice or attempted notice is sent, in order to claim his/her prize. If a potential winner cannot be contacted, or fails to submit the Declaration of Compliance within the required time period (if applicable), or prize is returned as undeliverable, potential winner forfeits prize. If the potential winner is at least 18 but still considered a minor in his/her jurisdiction of residence, Sponsor reserves the right to award the prize in the name of his/her parent or legal guardian, who will be required to sign the Declaration of Compliance on the potential winners behalf and fulfill any other requirements imposed on winner set forth herein. Potential winners must continue to comply with all terms and conditions of these Official Rules, and winning is contingent upon fulfilling all requirements. In the event that a potential winner is disqualified for any reason, Sponsor will award the applicable prize to an alternate winner by random drawing from among all remaining eligible entries. Only three (3) alternate drawings will be held, after which the prize will remain un-awarded. Prizes will be fulfilled approximately 8-10 weeks after the conclusion of the Sweepstakes. 8. Prizes Day 1 Prize- North Pole Greetings Card Subscription (10) Day 2 Prize-Santa's Workshop Tumbler w/ Magical Milkstraws (9) Day 3 Prize- Suzy Snowflake Toothbrush (8) Day 4 Prize- Santa's Little Helper Coloring & Activity Book & 10 pack of Crayons (7) Day 5 Prize-Reindeer Treat & My List for Santa Heartfelt Traditions Pack (6) Day 6 Prize- Santa's Little Helper Pin (5) Day 7 Prize- North Pole Magic Bingo Game (4) Day 8 Prize- Hot Cocoa Kit (3) Day 9 Prize- Jack Frostís Winter wear Hat & Scarf (2) Day 10 Prize- Sweet Dreams Pillowcase (1) 9. General Conditions In the event that the operation, security, or administration of the Contest is impaired in any way for any reason, including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Contest is unable to run as planned for any other reason, as determined by Sponsor in its sole discretion, the Sponsor may, in its sole discretion, either (a) suspend the Contest to address the impairment and then resume the Sweepstakes in a manner that best conforms to the spirit of these Official Rules or (b) terminate the Sweepstakes and, in the event of termination, award the prize at random from among the eligible, non- suspect entries received up to the time of the impairment. The Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Contest or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. Any attempt by any person to damage the website or undermine the legitimate operation of the Contest may be a violation of criminal and civil law, and, should such an attempt be made, the Sponsor reserves the right to seek damages (including attorneys fees) and any other remedies from any such person to the fullest extent permitted by law. Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. 10. Release and Limitations of Liability By participating in the Contest, entrants agree to release and hold harmless the Sponsor, and each of their respective parents, subsidiaries, affiliates, advertising and promotion agencies, other companies associated with the Sweepstakes, and each of their respective officers, directors, employees, shareholders, representatives, and agents (the Released Parties) from and against any claim or cause of action arising out of participation in the Contest or receipt or use of the prize (including any travel or activity related thereto), including, but not limited to: (a) any technical errors associated with the Contest, including lost, interrupted or unavailable Internet Service Provider (ISP), network, server, wireless service provider, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone, cellular tower or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties; (b) unauthorized human intervention in the Contest; (c) mechanical, network, electronic, computer, human, printing or typographical errors; (d)application downloads, (e) any other errors or problems in connection with the Contest, including, without limitation, errors that may occur in the administration of the Contest, the announcement of the winner, the cancellation or postponement of the event and/or the flyover, if applicable, the incorrect downloading of the application the processing of entries application downloadsor in any Contest-related materials; or (f) injury, death, losses or damages of any kind, to persons or property which may be caused, directly or indirectly, in whole or in part, from entrants participation in the Sweepstakes or acceptance, receipt or misuse of the prize (including any travel or activity related thereto). Entrant further agrees that in any cause of action, the Released Parties liability will be limited to the cost of entering and participating in the Contest, and in no event shall the entrant be entitled to receive attorneys fees. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Contest. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages. 11. Disputes Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Illinois. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, entrants rights and obligations, or the rights and obligations of the Sponsor in connection with the Sweepstakes, shall be governed by, and construed in accordance with, the laws of Illinois, without giving effect to any choice of law or conflict of law rules, which would cause the application of the laws of any jurisdiction other than Illinois. 12. Privacy Information collected from entrants is subject to sponsors privacy policy.